Fylzap wants you to be satisfied with your purchase. This policy explains how refunds and subscription cancellations work.
1. 30-Day Money-Back Guarantee
If you're not satisfied with Fylzap for any reason, contact us at support@fylzap.com within 30 days of your purchase for a full refund. No questions asked.
To prevent system abuse and offset the direct costs of third-party processing integrations (such as AI parsing engines and optical character recognition APIs):
- Full refunds are unconditionally granted if you have consumed less than 15% of your plan's monthly allocation of AI or OCR conversion credits.
- If your usage has exceeded 15% of your plan's limits, we reserve the right to offer a partial refund or deny the refund request to recover our direct third-party API costs.
2. How to Request a Refund
Our order process is conducted by our online reseller, Paddle.com. Paddle is the Merchant of Record for all our orders and provides all customer service inquiries and handles returns.
You can request a refund by:
- Emailing support@fylzap.com, or
- Visiting Paddle's buyer support site at paddle.net
Refunds are processed by Paddle to your original payment method, typically within 14 days of approval.
3. Subscription Cancellation
You can cancel your subscription at any time from your dashboard. Cancellation takes effect at the end of your current billing period — you'll keep access to your plan's features until then, and you will not be charged again.
You can also cancel or manage your subscription directly through Paddle's customer portal, linked in your purchase receipt email.
4. Statutory Rights
Nothing in this policy limits any statutory consumer rights you may have under the law of your country of residence. Where local consumer protection law grants you additional or non-waivable refund or withdrawal rights, those rights apply in full. Full details are available in Paddle's Refund Policy.
5. Contact Us
If you have any questions about this policy, please contact us at: